FAQs

We aim to dispatch orders within 48hrs of placement. If you require faster shipping please contact us directly so we can prioritise.

UK Shipping is free.

We can, please use our chat icon to arrange a shipping quote.

Contact us using our chat icon or email rosie@snugbums.co.uk to start a returns process.

Please contact rosie@snugbums.co.uk to cancel your order. Once a confirmation email of postage has been sent the order must then be treated as a return and shipping will be charged.

Please contact us immediately using the chat icon or rosie@snugbums.co.uk if you have received the wrong product and we will have the problem resolved as quickly as possible.

Of course we can, please contact us immediately with as many photos as possible so we can correct the issue ASAP.

Beds: Remove covers and machine wash as instructed; spot-clean the base if needed.
Collars & Leads: Wipe clean with a damp cloth; avoid prolonged exposure to water to preserve leather.
Blankets: Machine wash on a gentle cycle and air dry for best results.

Absolutely! From our Instagram-worthy beds to designer collars, leads, and blankets, every item combines style, comfort, and quality craftsmanship—making them the perfect gift for pets and pet lovers alike.

Consider your dog’s size, sleeping habits, and style preferences. Our size charts make it easy to select the perfect fit, while our collars and leads are available in a variety of finishes and lengths to suit every pet and personality.

Definitely. Our plush, premium blankets are perfect for snuggling at home, layering in a bed, or taking along for car trips. Soft, cosy, and durable, they provide comfort wherever your dog rests.

Yes! The hair-on-hide leather is durable and easy to wipe clean, and the solid brass hardware is built to last and can be polished up for that extra sparkle, making your accessories both stylish and practical for everyday use.

Yes! All Snugbums beds come with removable, machine-washable covers to make cleaning easy, so your dog can enjoy a cosy, hygienic bed every day

Our beds are crafted from premium fabrics using velvet and faux fur. Each bed is filled with high-quality fibre to create a plush, supportive space for your dog, and all materials are selected for durability, comfort, and style.

Yes! Our beds are designed with comfort and support in mind for dogs of all sizes—from small puppies/cats (see XXS, XS, S) to larger breeds (see XL).

Our collars are very durable and even the muddiest items can come clean again. Rince under water as soon as possible and leave to dry flat.

You can treat the hardware with Brasso or similar to return the shine.

All of our pet beds are washable. For our non removable covered beds the whole lot will go in the machine and wash gently at a low temperature. Our removable cover options have inners that are waterproof and can be wiped whilst the covers go in the wash on a gentle, low temperature cycle.