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What are your delivery times?

We aim to dispatch orders within 48hrs of placement. If you require faster shipping please contact us directly so we can prioritise.

How much will shipping cost?

UK Shipping is free.

Can you provide worldwide shipping?

We can, please use our chat icon to arrange a shipping quote.

My Order

How can I cancel my order?

Please contact to cancel your order. Once confirmation email has been sent the order must then be treated as a return and shipping will be charged.

What if I receive the wrong product?

Please contact us immediately using the chat icon or if you have received the wrong product and we will have the problem resolved as quickly as possible.

Do you offer exchanges for faulty items?

Of course we can, please contact us immediately with as many photos as possible so we can correct the issue ASAP.


How do I return my product?

Contact us using our chat icon or email to start a returns process.

How do I care for my leather dog collar

Our collars are very durable and even the muddiest items can come clean again. Rince under water as soon as possible and leave to dry flat.

You can treat the hardware with Brasso or similar to return the shine.

How do I care for my pet bed?

All of our pet beds are washable. For our non removable covered beds the whole lot will go in the machine and wash gently at a low temperature. Our removable cover options have inners that are waterproof and can be wiped whilst the covers go in the wash on a gentle, low temperature cycle.